Voice Nimble (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our AI-powered voice calling platform.

By using Voice Nimble, you agree to the terms outlined in this policy.

To operate our services effectively, we collect only the data necessary to provide and improve Voice Nimble, including:

• Call recordings (based on your selected plan)
• Call transcripts generated by AI
• Call metadata (such as timestamps, duration, and call outcomes)
• Phone numbers of call participants
• Shopify customer and order data (only when you authorize integration)

We do not collect unnecessary personal data beyond what is required to deliver our services.

We use collected data to:

• Provide and maintain Voice Nimble services
• Enable AI-driven call handling and automation
• Improve system performance and accuracy
• Deliver customer support and troubleshooting
• Ensure platform security and prevent misuse

We do not sell or rent your data to third parties

We retain data only as long as necessary:

• Call recordings
  • Basic Plan: Not stored
  • Advanced Plan: Stored for 30 days
  • Pro Plan: Stored for 90 days
• Call transcripts and metadata
  • Retained for up to 12 months
  • Permanently deleted afterward

You may request deletion earlier at any time.

We take data security seriously and implement industry-standard protections:

• Encryption in transit: TLS 1.3
• Encryption at rest: AES-256
• Infrastructure: Hosted on AWS within a secure Virtual Private Cloud (VPC)
• Access control: Restricted to authenticated and authorized systems only

We continuously monitor and improve our security practices to protect your data.

To deliver our services, we work with trusted third-party providers. We only share the minimum data required:

• Anthropic (Claude LLM) – for AI-powered conversations
• Jambonz – for telephony routing
• Twilio – if you connect your Twilio account
• Shopify – for customer and order synchronization

Each provider operates under their own privacy and security policies.

You have full control over your data. At any time, you can:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Request export of your data

All requests are processed within 30 days.

Voice Nimble is committed to maintaining transparency and complying with applicable data protection regulations. We follow best practices to ensure your data is handled responsibly and securely.

We may update this Privacy Policy from time to time. Any changes will be reflected with an updated “Last updated” date. Continued use of the platform means you accept the revised policy.

If you have any questions, concerns, or data requests, please contact us:

• General: hello@voicenimble.com
• Support: support@voicenimble.com

Press: hello@voicenimble.com