Voice Nimble ("we," "us") operates the Voice Nimble Shopify app and voicenimble.com. If you're a merchant using the app, you're the data controller for your customers' information; we're the data processor.

From merchants (you):

• Shopify shop domain, owner email, billing plan
• App usage: pages visited, settings changed
• Uploaded knowledge base documents (PDFs, text, URLs)

From your customers (when they call):

• Phone number (caller ID)
• Voice recording (Advanced and Pro plans only)
• Transcript of the call
• Detected intent and sentiment score
• Shopify order data referenced during the call

Retention varies by plan and data type:

All data is encrypted in transit (TLS 1.3) and at rest. Primary storage: MongoDB Atlas (US region). Call recordings: AWS S3 (US region). Servers are hosted with reputable cloud providers and meet SOC 2 standards.

Third-party processors:

• Anthropic Claude — powers AI conversation (call transcripts are sent for inference; not retained by Anthropic for training)
• Jambonz — telephony middleware
• Twilio / Sarkar / FreePBX — carrier (whichever you configure)
• Shopify — billing and customer data access (per your shop permissions)
• SMTP provider — email notifications

We do not sell your data or your customers' data.

You can request:

• A copy of all data we hold about you
• Deletion of your account and all associated data
• Correction of any inaccurate data

Email support@voicenimble.com with the subject "Data request."

If one of your customers asks you to delete their data, log into Voice Nimble → Call History → find the call → delete. The transcript and recording will be removed immediately.

voicenimble.com uses only essential cookies (session) and optional analytics cookies (Plausible — privacy-friendly, no cross-site tracking). No advertising cookies.

We'll post updates on this page and notify merchants by email for material changes.

Data protection inquiries: support@voicenimble.com.