What it is #
A broadcast campaign is a one-to-many outbound call blast. You pick a list of customers, a virtual agent, and a time — Voice Nimble calls every customer in parallel (up to your plan's simultaneous-call limit) and hands each call to the AI agent.
When to use it #
- Flash sales ("We're 20% off for the next 4 hours")
- Abandoned-cart follow-ups
- New-product launches
- Customer win-back campaigns
- Appointment reminders
- Payment collection reminders
How to use it #
-
1
Go to Broadcast Calls in the side menu
-
2
Click Create Broadcast Campaign
-
3
Enter a title e.g. "Flash Sale Promotion — April 28"
-
4
Pick a Virtual Agent the AI persona and script config
-
5
Pick a Provider Twilio, Sarkar, or FreePBX
-
6
Pick a Phone Number to call from must be attached to that provider
-
7
Select customers Shopify customers (synced automatically) OR contacts from your CSV-imported lists
-
8
Pick a scheduled time and timezone or leave blank to run immediately
-
9
Click Create
What happens next #
Your campaign appears in the list with a pending badge. At the scheduled time the badge flips to running, calls start, and you'll see a success-rate counter tick up.
Tips & best practices #
- Test the script with a test call first — 30 seconds now saves 500 broken calls later
- Batch in groups of 200–300 if you're on Advanced (3 concurrent calls = ~100 calls per 10 minutes)
- Schedule for local business hours of your customer base, not yours
- Include a clear opt-out line in the agent's script ("reply STOP to unsubscribe") to stay compliant
Troubleshooting #
| Problem | Fix |
|---|---|
| "No active subscription" | Upgrade your plan on the Billing page |
| Calls are failing immediately | Confirm your provider is active in Phone Connect |
| Campaign ran at the wrong time | Check the timezone on the campaign — it defaults to your Shopify store\'s timezone |
| Low answer rate | Try a different phone number (recipients screen unknown area codes) |