A broadcast campaign is the fastest way to talk to a lot of customers at once without a call center. You pick a list, a virtual agent, and a time — Voice Nimble calls everyone in parallel and hands each call to the AI.

This walkthrough takes you from zero calls to your first successful broadcast in under ten minutes.

What a broadcast is

A broadcast campaign is a one-to-many outbound call blast. Pick a list of customers, a virtual agent, and a time — Voice Nimble calls every customer in parallel (up to your plan's simultaneous-call limit) and hands each call to the AI agent.

When to use one

• Flash sales ("We're 20% off for the next 4 hours")
• Abandoned-cart follow-ups
• New-product launches
• Customer win-back campaigns
• Appointment reminders
• Payment collection reminders

How to run your first one

1. Go to Broadcast Calls in the side menu.
2. Click Create Broadcast Campaign.
3. Enter a title, e.g. "Flash Sale Promotion — April 28".
4. Pick a Virtual Agent — the AI persona and script.
5. Pick a Provider — Twilio, Sarkar, or FreePBX.
6. Pick a Phone Number to call from.
7. Select your audience — Shopify customers (synced automatically) or CSV-imported contacts.
8. Set a scheduled time and timezone, or leave blank to run immediately.
9. Click Create.

Test the script with a test call first — 30 seconds now saves 500 broken calls later.

Tips that actually move the needle

• Batch in groups of 200–300 if you're on Advanced (3 concurrent calls ≈ 100 calls per 10 minutes).
• Schedule for your customers' local business hours, not yours.
• Always include a clear opt-out line in the agent's script — "reply STOP to unsubscribe" — to stay compliant.
• Use local phone numbers — recipients screen unknown area codes.

Troubleshooting

Next steps

Once your first broadcast is out the door, pair it with event-driven calls so a thank-you or win-back call goes out automatically every time a Shopify event fires.