What it is #
Your Shopify customers appear automatically inside Voice Nimble. No import, no sync button, no database copy — the app queries Shopify Admin API live every time.
How the sync works #
- Voice Nimble requests customer data from Shopify on-demand (during a call, or when you open the Customers page)
- Data is shown once, then forgotten
- We never persist your customer list in our database
This means:
- Zero sync lag — a customer added to Shopify 5 minutes ago is visible now
- Zero staleness — email changes reflect instantly
- Zero data-copy risk — nothing to leak if our database is compromised
Searching customers #
On the Customers page, search by:
- Name
- Phone number
- Tag
Using customers in broadcasts #
In Broadcast campaigns, pick Shopify customers as the audience source. Filter by tag, last purchase date, or total spent.
Privacy #
- Customer data is fetched per call and discarded after
- No export to third-party CRM without your explicit action
- You can revoke access at any time by uninstalling the app
Tips & best practices #
- Use Shopify tags (e.g.
VIP,repeat-buyer) to segment broadcast audiences - Keep customer phone numbers in E.164 format (
+14155550123) for best call quality
Troubleshooting #
| Problem | Fix |
|---|---|
| Customer list empty | Re-authorize the app in Shopify Admin — the read_customers scope may have been revoked |
| Some customers missing | Shopify doesn\'t return customers without an email OR phone number |
| Search slow | Large catalogs (>10k) can take 3-5 seconds on first query |